{"id":28102,"date":"2021-04-30T08:01:54","date_gmt":"2021-04-30T08:01:54","guid":{"rendered":"https:\/\/www.fleming-sa.com\/faq-2\/"},"modified":"2021-04-30T08:01:54","modified_gmt":"2021-04-30T08:01:54","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/www.fleming-sa.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>#sp-ea-21406 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 500ms;}#sp-ea-21406.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-21406.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-21406.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-21406.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-21406.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1776986121\"><div id=\"sp-ea-21406\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214060\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214060\" aria-controls=\"collapse214060\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> \u00bfQui\u00e9nes somos?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse214060\" role=\"region\" aria-labelledby=\"ea-header-214060\"> <div class=\"ea-body\"><p>Somos fabricantes y distribuidores de productos sanitarios desde hace 50 a\u00f1os. Ofrecemos una amplia experiencia en el sector y un servicio personalizado a nuestros clientes. Tenemos presencia a nivel nacional e internacional, con un amplio abanico de productos de todas las categor\u00edas, garantizando la m\u00e1xima calidad tambi\u00e9n en nuestro servicio.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214061\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214061\" aria-controls=\"collapse214061\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Quiero ser distribuidor de vuestros productos, \u00bfc\u00f3mo puedo hacerlo?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214061\" role=\"region\" aria-labelledby=\"ea-header-214061\"> <div class=\"ea-body\"><p>Si quieres ser distribuidor de nuestros productos ponte en contacto con nosotros en el siguiente email: <span style=\"color: #00ff00\"><a style=\"color: #00ff00\" href=\"mailto:fleming-sa@fleming-sa.com\"><strong>fleming-sa@fleming-sa.com<\/strong><\/a><\/span> o por tel\u00e9fono <strong>93 490 29 46<\/strong>. Te enviaremos nuestro cat\u00e1logo y tarifa de precios, as\u00ed como nuestras condiciones.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214062\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214062\" aria-controls=\"collapse214062\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Me gustar\u00eda que me visitase o me llamase un comercial.<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214062\" role=\"region\" aria-labelledby=\"ea-header-214062\"> <div class=\"ea-body\"><p>Si quieres que te contacte uno de nuestros comerciales, m\u00e1ndanos un email (<span style=\"color: #00ff00\"><strong><a style=\"color: #00ff00\" href=\"mailto:comercial@fleming-sa.com\">comercial@fleming-sa.com<\/a><\/strong><\/span>) o ll\u00e1manos por tel\u00e9fono (<strong>93 490 29 46<\/strong>) para que podamos gestionarlo.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214063\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214063\" aria-controls=\"collapse214063\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfCu\u00e1l es vuestro horario de atenci\u00f3n al cliente?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214063\" role=\"region\" aria-labelledby=\"ea-header-214063\"> <div class=\"ea-body\"><p>Nuestro horario de atenci\u00f3n al cliente es de Lunes a Jueves de 07:30-15:30 y Viernes de 07:30 a 15:00. Pero siempre puedes dejarnos un mensaje en el buz\u00f3n de voz en nuestro tel\u00e9fono <strong>93 490 29 46<\/strong>, whatsapp: <strong>667 58 69 23<\/strong> o bien por email:<span style=\"color: #00ff00\"><strong> <a style=\"color: #00ff00\" href=\"mailto:fleming-sa@fleming-sa.com\">fleming-sa@fleming-sa.com<\/a> <\/strong><\/span>y te atenderemos lo antes posible.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214064\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214064\" aria-controls=\"collapse214064\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfC\u00f3mo puedo realizar un pedido?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214064\" role=\"region\" aria-labelledby=\"ea-header-214064\"> <div class=\"ea-body\"><p>Para realizar un pedido si eres cliente, puedes realizarlo:<\/p><ul><li><strong>Enviando un email a <span style=\"color: #00ff00\"><a style=\"color: #00ff00\" href=\"mailto:fleming-sa@fleming-sa.com\">fleming-sa@fleming-sa.com<\/a><\/span><\/strong><\/li><li><strong>Llamando al tel\u00e9fono: 93 490 29 46<\/strong><\/li><li><strong>Mediante la web \u2013 con tu usuario y contrase\u00f1a.<\/strong><\/li><\/ul><p>Si no eres cliente, env\u00edanos tu informaci\u00f3n fiscal a <a href=\"mailto:fleming-sa@fleming-sa.com\"><strong><span style=\"color: #00ff00\">fleming-sa@fleming-sa.com<\/span><\/strong><\/a> o cons\u00faltanos por tel\u00e9fono (<strong>93 490 29 46<\/strong>) y nos pondremos en contacto contigo para informarte sobre nuestras condiciones generales, darte de alta como cliente y poder gestionar directamente el pedido. Tambi\u00e9n puedes registrarte en la web rellenando tus datos para facilitarnos tu informaci\u00f3n.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214065\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214065\" aria-controls=\"collapse214065\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfSi tengo dudas o consultas sobre un producto o sobre un precio, c\u00f3mo lo hago?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214065\" role=\"region\" aria-labelledby=\"ea-header-214065\"> <div class=\"ea-body\"><p>Nos puedes contactar en todo momento mediante email (<span style=\"color: #00ff00\"><strong><a style=\"color: #00ff00\" href=\"mailto:fleming-sa@fleming-sa.com\">fleming-sa@fleming-sa.com<\/a><\/strong><\/span>), o en horario comercial por tel\u00e9fono (<strong>93 490 29 46<\/strong>). Tambi\u00e9n disponemos de un formulario de contacto en la web. Nos pondremos en contacto contigo lo antes posible para resolver tus consultas.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214066\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214066\" aria-controls=\"collapse214066\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfCu\u00e1les son los plazos de entrega?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214066\" role=\"region\" aria-labelledby=\"ea-header-214066\"> <div class=\"ea-body\"><p>Nuestro plazo de entrega es de 24-48h en todos los pedidos recibidos antes de la 13:00, de lunes a viernes (sin contar festivos ni fines de semana)<\/p><p>En el caso de que no dispongamos en stock en ese momento, se proporcionar\u00e1 una fecha estimada de env\u00edo.<\/p><p>Para env\u00edos a Canarias y extranjero, cons\u00faltanos para m\u00e1s informaci\u00f3n.<\/p><p>El tiempo de entrega queda sujeto a posibles retrasos debidos a roturas de stock, transporte, festivos u otros imprevistos. Fleming no se hace responsable de los retrasos ocasionados por las empresas de transporte. En el caso de no recibir el producto en el plazo estimado, ponte en contacto con nosotros para hacer el seguimiento con la agencia de transportes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214067\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214067\" aria-controls=\"collapse214067\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfSi tengo una incidencia con un pedido\/producto, c\u00f3mo debo proceder?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214067\" role=\"region\" aria-labelledby=\"ea-header-214067\"> <div class=\"ea-body\"><p>Ponte en contacto con nosotros (<span style=\"color: #00ff00\"><strong><a style=\"color: #00ff00\" href=\"mailto:fleming-sa@fleming-sa.com\">fleming-sa@fleming-sa.com<\/a><\/strong><\/span>\u00a0o <strong>93 490 29 46<\/strong>), lo antes posible, para cualquier tipo de incidencias y\/o reclamaciones.<\/p><p>Consulta nuestra <span style=\"color: #00ff00\"><strong><a style=\"color: #00ff00\" href=\"https:\/\/www.fleming-sa.com\/garantias-y-devoluciones\/\">pol\u00edtica de devoluciones<\/a><\/strong><\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-214068\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse214068\" aria-controls=\"collapse214068\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> \u00bfC\u00f3mo puedo devolver un producto?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse214068\" role=\"region\" aria-labelledby=\"ea-header-214068\"> <div class=\"ea-body\"><p>Consulta nuestra <strong><span style=\"color: #3366ff\"><a style=\"color: #3366ff\" href=\"https:\/\/www.fleming-sa.com\/garantias-y-devoluciones\/\"><span style=\"color: #00ff00\">pol\u00edtica de devoluciones<\/span><\/a><\/span><\/strong> disponible en el pie de p\u00e1gina de la web<\/p><p>Antes de proceder con la devoluci\u00f3n de un art\u00edculo, ponte siempre en contacto con atenci\u00f3n al cliente para que podamos ayudarte con la gesti\u00f3n.<\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28102","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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